{"id":3838,"date":"2026-08-25T14:36:25","date_gmt":"2026-08-25T12:36:25","guid":{"rendered":"https:\/\/www.landae.fr\/frequently-asked-questions\/"},"modified":"2026-09-25T11:29:33","modified_gmt":"2026-09-25T09:29:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.landae.fr\/en\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\n
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Plan Your Trip<\/mark> <\/h2>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n\n
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<\/div>\n\n\n\n
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Do you have questions before booking? Do you have a question during your stay? You might find the answers in our frequently asked questions section. <\/p>\n<\/div>\n<\/div>\n\n

Reservation<\/h3>\n\n
Can I make a reservation by phone?<\/mark> <\/summary>\n

We prefer online reservations, but it is also possible to make a reservation by phone. A link will be sent to you by email to complete the payment. If the customer does not have internet access or a credit card for online payments, a letter can be sent by mail. <\/p>\n<\/details>\n\n

Do children count toward the housing capacity?<\/mark> <\/summary>\n

For insurance purposes, all campers (including infants and children) are counted toward the total occupancy limit of the accommodation. For example: If you are a family of 5 (2 adults + 1 child aged 10 + 1 child aged 5 + 1 baby aged 4 months), a 4-person mobile home will not be large enough; you will need to reserve a 6-person mobile home. <\/p>\n<\/details>\n\n

Can I choose my spot?<\/mark> <\/summary>\n

Whenever possible, we try to accommodate each camper\u2019s requests. If you\u2019re coming as a group and would like adjacent campsites, or if you\u2019d like to reserve a specific campsite, please indicate this in the \u201cComments\u201d section when making your online reservation or send an email to our customer service department<\/a>. <\/p>\n<\/details>\n\n

What are the cancellation policies? <\/mark><\/summary>\n

To cancel your stay, you must send an email to contact@landae.fr. In accordance with our Terms and Conditions, the Case 1: Cancellation up to 15 days before the start of your stay. <\/strong>The campground will retain 25% of the total cost of the stay as a cancellation fee. Any amounts paid, minus the cancellation fee, will be refunded. If payment was made in part or in full using a credit voucher, please refer to the specific terms and conditions listed on that voucher. Case 2: Cancellation between 14 and 8 days before the start of the stay<\/strong>.The campground will retain 50% of the total cost of the stay as a cancellation fee. Any amounts paid, minus the cancellation fee, will be credited to a voucher. This voucher is nonrefundable and valid for 1 year. It is nonrenewable, even in the event of a subsequent cancellation. Case 3: Cancellation between 7 days before and the day of arrival<\/strong>The campground will retain all amounts paid, i.e., the full cost of the stay. No refund will be issued. If the guest does not arrive at the campground within two days of the start of their stay and has not notified the campground in advance by mail or email, the reservation will be considered canceled by the guest. The campground therefore reserves the right to make the accommodation available for rent again. <\/p>\n\n\n\n

<\/p>\n<\/details>\n\n

Pay for My Stay<\/h3>\n\n
Can I pay with vacation checks?<\/mark> <\/summary>\n

Yes, the LANDAE campground accepts payments via paper ANCV vacation checks. “Connect” vacation checks are not accepted. In accordance with the general terms and conditions of sale, full payment for your stay must be made one month before your arrival date; vacation checks must be sent by mail. <\/p>\n<\/details>\n\n

Does the LANDAE campground accept VACAF payments?<\/mark> <\/summary>\n

The LANDAE campground does not accept VACAF payments<\/p>\n<\/details>\n\n

Can I pay for my stay in installments?<\/mark> <\/summary>\n

A deposit of 25% of the total amount is required at the time of booking. The balance is due 30 days before the start of your stay. If you book early enough, you can spread out your payments by sending several checks. The full amount for your stay must be paid in full before your arrival. If you make a reservation less than thirty days before your arrival, you will not be able to pay in installments. <\/p>\n<\/details>\n\n

Services and Options<\/h3>\n\n
Does the campground allow pets?<\/mark> <\/summary>\n

Yes, the LANDAE campground allows dogs (excluding Category 1 and 2 breeds) and cats. We require that the animal\u2019s vaccination record be up to date. Only one pet is allowed per campsite or accommodation unit. A daily fee applies. Pets must be kept on a leash and must not be left alone while you are away. <\/p>\n<\/details>\n\n

Does the campground have a kids’ club?<\/mark> <\/summary>\n

The campground offers family-friendly activities in July and August. Both adults and children can participate. Children are the responsibility of their parents. <\/p>\n<\/details>\n\n

Are bed linens and towels provided?<\/mark> <\/summary>\n

In premium accommodations, bed linens and towels are included. In other accommodations, bed linens and towels are available for an additional fee. <\/p>\n<\/details>\n\n

Is the campground open year-round<\/mark> ?<\/mark> <\/summary>\n

Our facility is open from the Easter break through the All Saints’ Day break.<\/p>\n<\/details>\n\n

Swimming pool<\/h3>\n\n
Is the pool heated<\/mark> ?<\/mark> <\/summary>\n

Yes, the pool and the wading pool are heated and open throughout the campground’s operating season. <\/p>\n<\/details>\n\n

Is the pool open to non-campers<\/mark> ?<\/mark> <\/summary>\n

Access to the pool is reserved for guests staying at the campground. Restaurant guests and visitors from outside the campground are not permitted to use the pool. <\/p>\n<\/details>\n\n

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Discover our accommodations<\/h2>\n\n\n\n
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\"\"<\/a><\/figure>
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PREMIUM<\/p>\n\n\n\n

Mobile home SYLVA<\/a><\/h3>\n\n\n\n

A natural setting and modern facilities for a peaceful vacation in the heart of the Landes forest. <\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"mobil<\/a><\/figure>
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Mobile home MATA<\/a><\/h3>\n\n\n\n

A modern cocoon with an optimized layout to make the most of the many advantages of the Landes coast.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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INSOLITE<\/p>\n\n\n\n

Insolite TYRA<\/a><\/h3>\n\n\n\n

An original space open to nature for unusual vacations. Unique accommodation in the Landes! <\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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PREMIUM<\/p>\n\n\n\n

Mobile home AMAZONIA<\/a><\/h3>\n\n\n\n

A premium cabin with modern comforts for a vacation in harmony with nature in the shade of the pines.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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XXL<\/p>\n\n\n\n

Mobile home LANDAE TRIBU<\/a><\/h3>\n\n\n\n

An XXL accommodation with a large terrace and two joined accommodations for large families or groups of friends.<\/p>\n\n\n\n

\"\"For up to 10 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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Mobile home SEQUOIA<\/a><\/h3>\n\n\n\n

An elegant home where indoors and outdoors meet to make the most of outdoor days.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"H\u00e9bergement<\/a><\/figure>
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INSOLITE<\/p>\n\n\n\n

SYLODGE<\/a><\/h3>\n\n\n\n

Canvas accommodation with all the essential comforts for a rejuvenating outdoor experience.<\/p>\n\n\n\n

\"\"For up to 5 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"mobile<\/a><\/figure>
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Mobile home<\/a>
TAIGA<\/a><\/h3>\n\n\n\n

Family accommodation with modern comforts for vacations in harmony with nature, in the shade of pine trees.<\/a><\/p>\n\n\n\n

\"\"For up to 6 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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Locations<\/a><\/h3>\n\n\n\n

In the shade of the pines, choose the freedom of the open air, in classic or premium versions for even greater comfort.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"LANDAE<\/a><\/figure>
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Mobile home CALEDONIA<\/a><\/h3>\n\n\n\n

An interior space opening onto a shaded terrace for a comfortable stay close to the ocean.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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Mobile home CEDRIA<\/a><\/h3>\n\n\n\n

A contemporary haven of peace nestled in the pine forest, ideal for a comfortable stay with family or friends.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"chalet<\/a><\/figure>
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The chalets<\/a><\/h3>\n\n\n\n

A true spirit of home, warm and functional, perfect for welcoming every moment of your vacation.<\/p>\n\n\n\n

\"\"For up to 5 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>
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\"\"PMR<\/p>\n\n\n\n

Mobile home VALORIA PMR<\/a><\/h3>\n\n\n\n

Accommodation adapted for people with reduced mobility, so you can enjoy nature in a comfortable, serene environment.<\/p>\n\n\n\n

\"\"For up to 4 people<\/strong><\/p>\n\n\n\n

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Discover & Book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Plan Your Trip Do you have questions before booking? Do you have a question during your stay? You might find the answers in our frequently asked questions section. Reservation Pay for My Stay Services and Options Swimming pool<\/p>\n","protected":false},"author":3,"featured_media":1379,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"Frequently Asked Questions | LANADE Ondres-Oc\u00e9an Campground","_seopress_titles_desc":"Plan your stay at the LANDAE campground in Ondres-Oc\u00e9an. Payment methods, services, languages spoken\u2014find the answers to your questions in our FAQ.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-3838","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/pages\/3838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/comments?post=3838"}],"version-history":[{"count":1,"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/pages\/3838\/revisions"}],"predecessor-version":[{"id":3839,"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/pages\/3838\/revisions\/3839"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/media\/1379"}],"wp:attachment":[{"href":"https:\/\/www.landae.fr\/en\/wp-json\/wp\/v2\/media?parent=3838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}